Production Team Vacancies

WRAPPING AND FULFILMENT ASSISTANT ROLE

CLOSING DATE:  MONDAY 27 JANUARY

To apply please email your CV and a covering letter to sarah@rumseys.co.uk

We are currently recruiting for the part time, permanent role of Wapping and Fulfilment Assistant. This job involves wrapping and packaging all our artisan chocolates by hand, ensuring they are looking their best and ready to be safely posted to customers or beautifully displayed in our two chocolateries.  This job would suit someone looking for a permanent job who is happy to undertake an element of physical, dexterous work.  You will work in a small, friendly team within our Thame Chocolaterie. 

Wrapping and Fulfilment Job Description.

REPORTING TO: Customer Service and Fulfilment Manager

PLACE OF WORK: Rumsey’s Chocolaterie, Thame

HOURS: 16 to 24 hrs per week. Flexible shifts with potential to work weekdays and / or weekends. School hours considered. 

SALARY: Minimum wage: Age 18-20 £8.60 per hour, age 21+ £11.44 per hour.  From April 2025 onwards age 18-20 £10 per hour, age 21+ £12.21 per hour. 

ABOUT RUMSEY’S

Rumsey’s Handmade Chocolates is an award-winning family business which was established in 2001. Rumsey’s operates two chocolateries in the market towns of Wendover and Thame, and creates exquisite hand-made chocolates for retail, wholesale and online sales. 

PURPOSE OF JOB

  • This is a hand-on role, which involves beautifully wrapping and packaging Rumsey’s artisan chocolate products to the highest standard, always with the aim of delighting customers.
  • Using cellophane, ribbon, foil and our specialist packaging, the role will wrap all chocolate products by hand for retail, wholesale and online sales.
  • The job holder will make up the boxes to hold various products, for example advent calendars and Easter egg boxes.
  • The job will wrap all the different products Rumsey’s produces, though it as has a repetitive element to it in order to achieve sales quantities, e.g. hand foiling mini-eggs for Easter.

·       The role will assist the Customer Service and Fulfilment Manager in ensuring all products are wrapped in accordance with the Fulfilment Schedule.

  • The role will package and post products to fulfil online orders, taking extra care to ensure products arrive in perfect condition.

·       The Wrapping and Fulfilment Assistant will have good communication skills (email & phone), happy to take orders, speak to customers and shop staff.

·       When required, the candidate will be happy to liaise with the wider production team about deliveries, stock and orders. 

·       The role will assist the Customer Service and Fulfilment Manager in ensuring that the products are ready for collection and delivery between the two chocolateries.

·       The Wrapping and Fulfilment Assistant will assist in ensuring the chocolateries are well stocked and products are correctly displayed.

·       The post holder will exercise quality control, ensuring that all chocolate products are of the highest standards.

·       The role will liaise with Royal Mail and other distributors, using the relevant software systems to send orders.

·       The post holder will accurately complete paperwork.

  • This role will use labelling software to accurately label products in accordance with Natasha’s Law.
  • The candidate will be happy to help support the Front of House team or other areas of the business when required.

REQUIREMENTS

  • Excellent attention to detail.

·       Dexterous, with an eye for presenting items beautifully. 

·       Ability to work well at speed.

·       Great communication skills.

·       Self-motivated with common sense and initiative.

·       High standard of personal hygiene and presentation.

  • A flexible approach to work, able to work occasional weekends or evenings during busy periods.
  • Computer literate, and happy to learn how to use our labelling software, online ordering system and postage system.